Customer Help

Our support team is always here to assist.

Common purchase queries answered

Orders and Shipping

Spain and Portugal usually receive orders between 24 to 48 hours.

For the rest of our supported countries usually takes between 3 to 6 days.

We do not offer exchange policy. We do however have a 14 day return policy. Conditions apply refer to our Terms and Condition

Once an order is shipped the shipping address cannot be changed. For your next order, either place a new order and fill-out your new shipping details or you may visit My Account

Upon shipping your order a link will be provided to you email. In the near future, we’ll be providing an option to track orders through our website.

You may reach us through our contact us form.

We delay the orders for 3 hours prior shipping them to allow any shipping address changes. In case of an error, do contact us as soon as possible.

We ship to the following countries.

Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Monaco
Netherlands
Poland
Portugal
Romania

Slovakia
Slovenia
Spain
Sweden

United Kingdom
Vatican

Yes, all your items will be in one package. Our package has a limit of 20kg per order.

If you need to return an item

Returns and Exchanges

We offer a 14 days return policy. Conditions apply, see our Term and Condition.

We ship more than 600 daily orders, yet it never occurred. In case you did receive wrong item, contact us as soon as possible and we will ship again for free the correct ones.

In rare case, once every 5 thousand orders, the product may arrive damaged due to uncontrollable circumstances such as courier accident. Contact us as soon as possible, we will reship for free.

On the parcel received from us, you find clear instruction on where to send the product. In case you have issues, contact us.

You may reach us through our contact us form.

If an order hasn’t been shipped, yes you are able to do any changes or cancel. We delay orders for 3 hours to allow changes or cancels.

We do not offer pre-orders. However, we update our website stock every 10 minutes, be sure to visit regularly.

Free shipping

On all orders above €150

Easy 14 days returns

14 days money back guarantee

Satisfaction Guaranteed

Authentic products

100% Secure Checkout

PayPal / MasterCard / Visa / Amex

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